Privacy Policy

D'House · Last updated 26 August 2026

This policy explains what D'House collects when you use the mobile app, why we collect it, and what control you have over it. It applies to the D'House Android application and the services behind it.

1. Who we are

D'House is operated by D'House. If you have a question about this policy or about your data, contact us at support@holyziki.xyz.

2. What we collect

Data	Why we collect it
Name, email address, phone number	To create and secure your account, and so a rider or our support team can reach you about an order.
Sign-in identifier from Google (if you use social sign-in)	To let you sign in without a separate password. We receive an account identifier and email, not your password.
Precise device location	Used while you are choosing a delivery address, so the map can centre on where you are. Collected only when you grant the permission, and only while the app is in use.
Delivery addresses and their coordinates	Saved to your account so you can reuse them, and sent to the rider assigned to your order.
Orders, cart contents, and reviews	To process, deliver, and support your orders, and to show your order history.
Payment references	Payments are handled by Pesapal. We store the transaction reference, amount, currency, and status returned to us. We never receive or store your card number, mobile-money PIN, or bank credentials.
Push notification token	To send you order and delivery updates. You can turn notifications off in your device settings.
Basic technical logs	Request timestamps and error diagnostics, kept to keep the service running and to investigate abuse.

3. How we use it

We use the data above only to:

create your account and keep it secure;
take, process, and deliver your orders;
process payments through our payment provider;
send you order, delivery, and account notifications;
provide customer support; and
meet our legal and accounting obligations.

We do not sell your personal data, and we do not use it for third-party advertising.

4. Who we share it with

We share only what a given party needs to do its job:

Pesapal — to process your payment. Their handling of your payment details is governed by their own privacy policy.
Google Maps Platform — address search, geocoding, and map display. Location and address queries needed to render a map or resolve an address are processed by Google.
Firebase Cloud Messaging (Google) — to deliver push notifications to your device.
Delivery riders — the delivery address, contact phone number, and order contents needed to complete your delivery.
Authorities — where we are legally required to disclose information.

5. How long we keep it

We keep your account data for as long as your account is open. Order and payment records are retained after that where we need them for accounting, tax, or dispute-resolution purposes. When data is no longer needed for any of these purposes, we delete it or irreversibly anonymise it.

6. Your choices and rights

Location: you can refuse or later revoke the location permission in your device settings. The app still works; you just enter addresses manually.
Notifications: can be disabled in your device settings at any time.
Access and correction: you can view and edit your profile and saved addresses in the app.
Deletion: you can request deletion of your account and associated personal data by emailing support@holyziki.xyz. We will action the request subject to records we are legally required to retain.

7. Security

Traffic between the app and our servers is encrypted in transit using HTTPS. Passwords are stored hashed, never in plain text. Access to production data is limited to staff who need it. No system is perfectly secure, but we take reasonable measures appropriate to the sensitivity of the data we hold.

8. Children

D'House is not directed at children under 13, and we do not knowingly collect personal data from them. If you believe a child has provided us with personal data, contact us and we will delete it.

9. Changes to this policy

If we make a material change, we will update the date at the top of this page and, where appropriate, notify you in the app. Continued use of D'House after a change means you accept the updated policy.

10. Contact

Questions, requests, or complaints: support@holyziki.xyz.